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Tone, Not Volume, Wins Conflict Debates

How We Say It Matters Most

Edy Zoo
4 min readOct 22, 2023
Photo by Markus Spiske on Unsplash

You’re in the heat of an argument, and suddenly the room feels too small. Tempers flare, voices rise, and the whole discussion turns into a shouting match. We’ve all been there, right? But here’s a thought: is getting louder helping us get our point across, or is it driving us further from resolution?

In the midst of conflict, our emotions run high, and it’s easy to let our volume go up with them. But studies and experts alike suggest that it’s not how loud we speak, but the tone we use that truly makes the difference.

Imagine you’re watching your favorite TV show, and two characters are in a heated debate. The one who’s shouting seems aggressive, maybe even a little out of control, right? Now, what about the character responding with calm, measured tones? They come off as in control and rational. That’s not just TV magic; it’s psychology in action. As the renowned author and motivational speaker, Simon Sinek once said,

There is a difference between listening and waiting for your turn to speak.”

The truth is, when voices start to rise, our natural “fight or flight” instincts kick in. The amygdala, a tiny part of our brain that deals with emotions, gets all fired up. When this…

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Edy Zoo
Edy Zoo

Written by Edy Zoo

Edy Zoo is a social critic, theologian, and philosopher who writes about social subjects.

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